Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

At Country Florist, we take great pride in ensuring your flowers arrive fresh, beautiful, and in excellent condition!

We do not leave floral deliveries unattended at a door, porch, or mailbox. Whenever possible, our drivers will personally hand each delivery to the recipient or another responsible person at the delivery location.

If no one is available to accept the delivery, we will make every reasonable effort to contact the recipient or sender to arrange a safe delivery.

During extreme weather (including excessive heat, freezing temperatures, rain, snow, or high winds), we will never leave flowers outside where they could be damaged. Instead, we will hold the arrangement in a safe, climate-controlled environment until we can complete the delivery or coordinate an alternative with the recipient.

Please ensure someone is available to receive the delivery or provide an alternate safe delivery location, such as a workplace or neighboring business, when placing your order.

Our goal is to ensure every arrangement arrives in the same beautiful condition in which it left our shop. Thank you for trusting Country Florist with your special deliveries.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.